Concierge: AI Front Desk for Local Businesses

Concierge started with one question from a plumber in Porto: who answers the phone while I fix pipes under a sink? I built the answer as a hosted front desk for local businesses. It books appointments, answers repeat questions, and captures leads after hours.

Every conversation works as a funnel. The widget greets visitors with three chips: book a visit, check a price, ask a question. Booking pulls open slots from the shop calendar and confirms by SMS. The bot pulls price answers from the owner rate card, and each answer ends with an offer to book. After-hours visitors leave a name and number. The owner opens the morning lead queue with source and intent labels on each row.

Owners run the product from one screen. It shows today bookings, new leads, and answered questions with thumbs-up and thumbs-down marks from visitors. I read the negative marks every Friday and add the missing answers the same day, so the bot covers more ground each week.

Four months after the first install, eleven shops paid monthly and MRR reached $2,800. Setup takes thirty minutes because I preload services, prices, and hours from the shop website and Instagram. The booking link lives in the Google profile of each shop and brings visible calls every week, so owners keep paying.